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Over the years we have fielded many questions to Doug. Every time he has patiently, and generously, given of his time to answer them to our full satisfaction. We have had very few problems since our first hub motor purchase in Jan. 2014. We can assure you that if something does arise, we have always had the pleasant experience of prompt and satisfactory resolution.
If you want a bullet-proof motor for your bicycle, and you want a real, live, knowledgeable support person who you can rely on, then Doug is your guy.
Fantastic product and excellent customer service!!! Thanks so much, Doug–We truly appreciate you!”
Bill & Karen