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Buyers may return any undamaged and unused kit and/or batteries plus all contents of the kit and/or batteries within 30 days of delivery for a full refund minus a 15% restocking fee per kit and/or battery. Shipping charges are non-refundable. Return shipping and insurance is the responsibility of the buyer.
All returns for warranty repair or replacement should be preceded by contacting Electric Bike Solutions, LLC for approval. Upon approval a ticket will be opened to track and communicate the progress of the claim. All kit and battery components are warrantied for one year from the time of purchase.
Please Note: All shipping charges related to returns or repairs covered under warranty are the buyer’s responsibility.
Refunds are processed within 2 days of receipt of the returned merchandise. Please allow 4-6 business days from the time a refund is issued for the credit to appear on your credit card.
Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute cards are all accepted through our merchant services provider, which is PayPal.
Shipping: UPS and FedEx are our primary shipping partners. USPS is used for smaller individual items.